Billing and plans
Everything to do with money lives in one place: the Billing page in your dashboard.
What is on your invoice
Your monthly invoice combines three things:
- Your plan — the monthly subscription for your tier.
- Add-ons — any extra services or capacity you have added.
- AI usage — metered, based on how much work your agents actually did.
Billing shows your current plan and status, your AI spend for the month so far, and a month-by-month history with the invoice for each one.
Changing your plan or payment method
Manage subscription on the Billing page opens the secure payment portal, where you can update your card, change plans, or cancel. Plan changes and cancellations both take effect through the portal — there is no form to fill in and nobody to call.
Capping your AI spend
You can set a monthly cap so AI usage can never surprise you. On the Billing page, under AI spend, choose Set a spend cap and pick an amount.
Once a cap is set you will see how much of it you have used, a warning as you approach it, and — if you reach 100% — your agents pause until the cap is raised or the month resets. You can change or remove the cap at any time.
A cap is a ceiling, not a prepayment
Setting a cap does not charge you anything up front. You are billed for what your agents actually use; the cap just stops that number going past a figure you chose.
Cancelling
Cancelling is free and never incurs a penalty. It takes effect at the end of your current billing period, and your data stays exportable for 30 days after that. The full terms — including what is and is not refundable — are on the Cancellation & Refunds page.