Billing and plans
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Everything to do with money lives in one place: the Billing page in your dashboard.
What is on your invoice
Your plan is custom, agreed in the proposal you signed. You sign your service agreement and make your first payment online, in one step, through DocuSign. That first payment covers your setup fee, if your proposal has one, and your first month. After that you get one monthly invoice that combines these:
- Your plan: the monthly amount in your service agreement.
- Extra work: any per-task or per-service work we did for you that month.
- AI usage: where Raileon provides the AI (the default), billed in arrears at the rates in your service agreement.
If you connect your own AI account, that usage is billed separately by your provider (see below).
Billing lists your invoices, with a link to view or pay each one.
Paying and changing your payment method
Your service agreement sets how you pay. Either each invoice is charged automatically to your card on file, or it is emailed to you with payment due in 15 days, unless your agreement says otherwise. To change how you pay, use the link in any invoice email or ask your Raileon team.
Changing your plan
Plan changes go through your Raileon team. Tell us what you need and we will send you a new proposal. The new plan is billed from then on.
Your AI usage
By default Raileon provides the AI, and your usage is billed monthly at the rates in your service agreement. If you prefer, you can connect your own AI provider account instead, and we walk you through it. Your provider then bills you directly for what your Modules use, and Raileon adds no markup on it.
Protecting your AI spend
Your Raileon team can set a monthly AI budget for your workspace with you. You can also set or change it from the AI budget card you can add to your dashboard, or ask your Raileon team. We email you a warning as you approach it, and when it is reached your Modules pause until it is raised or the month resets.
A safety limit on daily and monthly AI spend is always on, so a runaway Module can't run up your AI bill. Your Raileon team can adjust it.
Canceling
To cancel, email your Raileon team at admin@raileon.com, as set out in your service agreement. You can cancel any time: your plan runs to the end of the month you've paid for, and canceling never incurs a penalty or exit fee. If you object to a new sub-processor and we cannot offer a workable alternative, you can end the service sooner, with a pro-rata refund of prepaid fees (setup fee excluded). Your Modules stop running when the service ends, and your data stays exportable for 7 days after that. The full terms, including what is and is not refundable, are on the Cancellation & Refunds page.