Terms of Service

Effective Date: April 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the products, services, platform, and website provided by Raileon LLC (“Raileon,” “we,” “our,” or “us”), located in Miami, Florida. By accessing or using any Raileon service, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Definitions

“Platform” refers to the Raileon AI workforce platform, including all dashboards, agent workspaces, integrations, and related tools provided to you.

“AI Agents” refers to the automated software agents deployed on your behalf as part of your Raileon subscription.

“Client,” “you,” or “your” refers to the individual or entity subscribing to Raileon’s services.

“Content” refers to any data, text, files, communications, or other materials processed by your AI Agents or submitted through the Platform.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding agreement to use Raileon’s services. If you are using Raileon on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Services

Raileon provides a fully managed AI workforce platform. We deploy, configure, and maintain AI agents tailored to your business workflows. Our services include:

• AI agent deployment and configuration on a dedicated private server
• Integration with your existing business tools and platforms
• Ongoing monitoring, optimization, and support
• Access to a centralized dashboard for managing agents and reviewing outputs

Raileon operates on a managed-service model. We handle all technical infrastructure, maintenance, and agent training. You are not required to have technical expertise to use the Platform.

4. Account & Access

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Raileon immediately of any unauthorized access or use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscriptions & Payments

Raileon services are offered on a subscription basis. Pricing, billing frequency, and one-time setup fees are established during your onboarding consultation and documented in your service agreement.

• All fees are billed in advance on a monthly cycle unless otherwise agreed.
• Setup fees are one-time charges due at the commencement of service.
• Payments are non-refundable except as required by applicable law or as explicitly stated in your service agreement.
• Raileon reserves the right to modify pricing with 30 days’ written notice before your next billing cycle.

6. Cancellation

You may cancel your subscription at any time by providing written notice to admin@raileon.com. Cancellation takes effect at the end of your current billing period. Upon cancellation:

• Your AI agents will be deactivated at the end of the billing period.
• You may request an export of your data within 30 days of cancellation.
• After 30 days, your data and server instance will be permanently deleted.

7. Acceptable Use

You agree not to use Raileon’s services to:

• Violate any applicable local, state, national, or international law or regulation.
• Send unsolicited communications (spam) in violation of anti-spam laws such as CAN-SPAM or GDPR.
• Transmit any material that is defamatory, obscene, fraudulent, or otherwise objectionable.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorized access to Raileon’s systems, other users’ accounts, or third-party services.
• Use AI agents to harass, threaten, or harm any individual.
• Process, store, or transmit data in violation of applicable data protection regulations.

We reserve the right to suspend or terminate your service immediately if we determine, in our sole discretion, that you have violated this section.

8. Intellectual Property

Raileon retains all ownership rights in and to the Platform, including all software, algorithms, agent architectures, frameworks, documentation, and related intellectual property. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform for your internal business purposes during your subscription term.

You retain full ownership of your Content. By using Raileon, you grant us a limited license to process your Content solely to provide and improve the services you have subscribed to. We do not use your Content to train public AI models.

9. AI Agent Outputs

AI agents generate outputs based on your data, configurations, and instructions. While we strive for accuracy and reliability, you acknowledge that:

• AI-generated outputs may contain errors and should be reviewed before taking consequential action.
• You are solely responsible for reviewing and approving any communications sent by your AI agents on your behalf.
• Raileon is not liable for decisions made or actions taken based on AI agent outputs.
• Outputs should not be considered legal, financial, medical, or professional advice.

10. Third-Party Integrations

The Platform integrates with third-party tools and services (e.g., Gmail, HubSpot, Slack, Calendly). Your use of these integrations is subject to the respective third party’s terms of service and privacy policy. Raileon is not responsible for the availability, accuracy, or conduct of any third-party service.

11. Uptime & Availability

Raileon aims to maintain high availability of the Platform but does not guarantee uninterrupted service. We may occasionally perform scheduled maintenance, and we will provide reasonable advance notice when possible. Raileon is not liable for any downtime, data loss, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to internet outages, third-party failures, or force majeure events.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Raileon and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Platform.

Raileon’s total aggregate liability for any claim arising from or related to these Terms or our services shall not exceed the total fees paid by you to Raileon during the twelve (12) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Raileon and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

14. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis. Raileon makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free, secure, or continuously available.

15. Modifications to Terms

Raileon reserves the right to modify these Terms at any time. We will notify you of material changes via email or through the Platform at least 15 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or to participate in a class action.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with any service agreement and the Privacy Policy, constitute the entire agreement between you and Raileon regarding the use of the Platform and supersede all prior agreements and understandings.

19. Contact

If you have questions about these Terms, contact us at:

Raileon LLC
Miami, Florida
admin@raileon.com