How we work: our custom software and automation process
From a free 20-minute call to a system we run for you. Nothing is built before you agree it in writing.
Five steps, from the first call to monthly care
What happens at each step, what you get and what we need from you.
- Step 1Konstantin
A free 20-minute call
- What happens
- We learn how your business runs: the work that repeats, the tools it lives in and where the hours go.
- What you get
- The first 3 things to automate in your business, whether or not we work together.
- What we need from you
- 20 minutes, and a picture of how the work runs today.
- Step 2Konstantin and the team
The $299 Business Audit, if you want it
- What happens
- We check twelve areas of your business from the outside and score them against your top 3 local competitors. A person reviews every report.
- What you get
- A written report with your top 5 fixes ranked by impact, within 2 business days, and a walkthrough call with Konstantin.
- What we need from you
- Your name, work email and business name. No logins or passwords.
- Step 3Konstantin and the team
A written proposal, priced by scope
- What happens
- Your call becomes a written proposal: what we will build, automate and train, which tools we will connect, and which actions wait for your approval.
- What you get
- The scope, the approval rules and the exact price in writing, before anything starts.
- What we need from you
- Your goals, and the tools and accounts the work touches.
- Step 4The team
A build you approve as it goes
- What happens
- Once you sign, we set up your private workspace, connect the tools you chose with you, and build in stages you can see. Then we train your people.
- What you get
- Working screens to review as they come together, not a big reveal at the end.
- What we need from you
- Feedback on each stage. You connect your own accounts, and we walk you through it.
- Step 5The team
Monthly care, from $1,999 a month
- What happens
- We host, monitor, update and back up what we built, and adjust it as your business changes.
- What you get
- One team that knows your system, and every action in your activity feed.
- What we need from you
- Your OK on customer-facing work, and what you want changed.
Priced by scope, with monthly care from $1,999 a month: see pricing. For the stages any custom build goes through, wherever you build it, read our guide to the custom software development process.
Nothing customer-facing goes out without your OK
By default, anything a client will see waits for your approval. Your system drafts it, you approve it, then it goes out. Payments, purchases, ad spend, e-signatures and public posts always wait for a person, and that can't be switched off.
You agree the approval rules in your proposal, before anything is built. How we keep your data separate and log our support access is on our security page.
What you always have
A written proposal
What we build, what it connects to and what waits for you.
The price before work starts
Priced by scope, in writing, before anything is built.
Your OK on customer-facing work
By default, anything a client will see waits for you.
Monthly care you can see
Monitoring, updates and daily backups, with every action in your activity feed.
How we work: questions
Start with a 20-minute call
Tell us how your team works today. You leave with the first 3 things to automate, whether or not we work together.
Konstantin, the founder, runs your first call and is your main contact. Our team builds and runs your system. Meet the team.